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Hach IIM Customer Portal Press Release

 

This web browser-based customer support portal enables customers to easily track issues because each item is assigned a unique tracking number which instantly identifies history of all communication between parties involved in issue resolution. Customers can review all communication with support personnel, upload screenshots of issues, collaborate on resolution of issues and view resolution status.

“Convenient and timely access to support information is critical to keep operations running smoothly.” Chuck Scholpp, Hach Information Management Business Unit Manger said. “The Hach customer support portal is another example of Hach providing world-class support for software, instruments and service
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Hach IIM Portal FINAL 11-20-09.doc

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Created on 12/30/2011 12:43 PM.
Last Modified on 7/18/2012 11:20 AM.
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