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Q13155 - INFO: WIMS Online Database Creation Process Flow

The purpose of this article is to layout the process for WIMS online facility and user creation.

PROCESS

WIMS ONLINE ORDER IS SUBMITTED TO SOFTWARE PROJECT MGR/SCHEDULER

SOFTWARE PROJECT MGR/SCHEDULER ASSIGNS TO SOFTWARE PROJECT MANAGER FOR DATABASE CREATION

ONCE DATABASE IS CREATED, SOFTWARE PROJECT MANAGER SUBMITS THE DATABASE BACKUP TO IIM TIER 2 TECH SUPPORT AT iimsupport@hach.com BY FTP EMAIL OR BY PLACING THE DATABASE BACKUP ON FTP.HACH.COM/WIMSOnlineDBs

SOFTWARE PROJECT MANAGER WILL FILL OUT THE WIMS OnLine Create Account Form.xlsx AND EMAIL TO IIMSUPPORT@HACH.COM

  • Document is attached to this article.

IIM TECH SUPPORT (TIER 2) WILL PLACE THE .BAK FILE TO THE FOLLOWING LOCATION

TIER 2 OPENS AN I.T. TICKET TO HAVE THE DATABASE ADDED TO THE HACH WIMS ONLINE PRODUCTION SERVER

I.T. RESTORES THE DATABASE BACKUP TO THE PRODUCTION SERVER AND CLOSES THE TICKET

TIER 2 FILLS IN THE CUSTOMER FACILITY INFO USING THE WIMS OnLine Create Account Form.xlsx (THE MOST IMPORTANT PART IS THE NAME AND EMAIL ADDRESS)

TIER 2 LINKS IB RECORD TO FACILY BY PUTTING THE SERIAL NUMBER IN THE ADDITIONAL INFO FIELD (THIS IS HOW WE WILL DETERMINE IF THE CUSTOMER IS ON SUPPORT)

TIER 2 CREATES WIMS ONLINE USER(S), FROM THE WIMS OnLine Create Account Form.xlsx, AND GIVES THEM ACCESS TO THE DATABASE THRU CITRIX

INFORMATION IS SENT TO THE PROJECT MANAGER THAT DATABASE CREATION HAS BEEN COMPLETED

  • User information is emailed to the project manager to complete the project.

PROJECT MANAGER CONTACTS THE CUSTOMER

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WIMS OnLine Create Account Form.xlsx

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Created on 8/26/2010 4:54 PM.
Last Modified on 3/28/2014 8:02 AM.
Last Modified by Ryan Rhoten.
Article has been viewed 10339 times.
Rated 6 out of 10 based on 22 votes.
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